Your talk with a staff member at the Ombudsman institution

You can discuss your case with one of the Ombudsman institution’s legal case officers – for example if you have doubts whether the Ombudsman can process your complaint.

Your case will not be processed during the talk

You may present your case briefly and get an assessment of whether the Ombudsman can process your complaint, or if you have other options regarding your complaint.

The legal case officer you are talking with is not necessarily going to be processing your case

If the Ombudsman receives a complaint from you for further investigation, it will be allocated in the same way as all other complaints submitted to the Ombudsman.

The Ombudsman must observe the rules of the Ombudsman Act

The Ombudsman determines which complaints (or parts of complaints) he will investigate. This is stipulated in the Ombudsman Act. 

The Ombudsman cannot make a new decision in your case

The Ombudsman can express criticism to the authorities and recommend that they for instance reopen a case. This follows after a thorough investigation of the case.

 

Citizens are welcome to telephone us for guidance on whether the Ombudsman can help. It is also possible for citizens to show up in person on the Ombudsman institution’s address in central Copenhagen.

Information about telephone hours and the possibility for enquiries in person 

At the Ombudsman institution, it is possible to talk with a legal case officer who can give guidance on whether the Ombudsman can help. You can also submit a complaint. It is a good idea to telephone ahead and schedule an appointment if you wish to talk with a legal case officer.

We ask the citizens to have the decisions, they wish to complain about, ready before telephoning or attending a meeting at the Ombudsman institution.

It is necessary to submit a complaint in written form even though you have talked with one of the Ombudsman institution’s legal case officers.