When will the Ombudsman reply

Within 10 working days a confirmation of receipt is sent to citizens who have lodged a complaint via the website’s complaint form, Digital Post or via the postal service. A letter can be underway for up to 5 weekdays.

The confirmation will say that the case will later be allocated to a legal case officer.

Cases are not usually allocated to a legal case officer immediately. Therefore, the confirmation is not normally written by a legal case officer. The person who has signed the confirmation can therefore not be expected to be able to answer any questions regarding the case.

Citizens who complain via an e-mail receive an automatically generated confirmation.

Target for case processing times