A complaint to the Ombudsman can be about a decision made by the authorities.
The authority’s case processing
The complaint can also be about how a citizen has been treated or a case has been handled by the authorities – for example that the authority has taken too long to process the case, or that the authority has given incorrect guidance.
Long case processing times
The Ombudsman can also consider complaints about a lack of response from an authority, or that the progress of the case is slow (case processing time), even if the case has not been concluded yet.
We ask citizens to contact the authority for a reply first.
Complaint options must be exhausted
The Ombudsman cannot process a complaint until all other channels of complaint are exhausted. This means that any higher appeal authority must have made a decision.
The authorities must state in their decisions if the complaint can be appealed to another administrative authority. This is normally stated at the end of the letter.
WHO can you complain about
The Ombudsman can consider complaints about public authorities, such as:
- Municipalities and Regions
- State authorities, such as ministries and agencies/departments
- Boards and councils
The Ombudsman considers, for example, complaints about the primary and lower secondary school (‘the Folkeskole’), the National Social Appeals Board, the Danish Patient Safety Authority, the police, the Immigration Appeals Board and the Danish Environment and Food Board of Appeal.
As to children’s issues, the Ombudsman also considers complaints about a number of private institutions, etc. which carry out tasks in relation to children, such as
- Accommodation and residential facilities
- Daycare facilities
- Boarding schools and continuation schools
- Health clinics