The Ombudsman’s case processing times

Case type

Target

Complaint cases and

own initiative cases

Investigation cases

70 % concluded within 6 months.

90 % concluded within 12 months

Other forms of processing and assistance to citizens and rejections for formal reasons

90 % concluded within 3
months
98 % concluded within 6
months
Access to public files ases 45 % of the investigated access to public files cases concluded within 20 working days from the time when all
relevant information on the case has been gathered
90 % of the investigated access to public files cases concluded within 40 working days from the time when all
relevant information on the case has been gathered
Monitoring cases 80 % concluded within 6 months of the monitoring visit

 

Noter:

  1. believe that a public authority has committed one or more errors (complaint cases).  
  2. Own initiative cases are cases which the Ombudsman takes up on his own initiative, for instance following media coverage of a particular matter.  
  3. Investigation cases include complaint cases and own initiative cases which become the subject of investigation. 
  4. The case processing time for investigation cases and cases which are concluded with other forms of processing and assistance to citizens or which are rejected for formal reasons is calculated in calendar days from the starting date of the case (from receipt of the complaint in complaint cases) until the Ombudsman’s conclusion of the case. 
  5. The target for access to public files cases (meaning cases concerning requests for access to public files pursuant to the Access to Public Administration Files Act, the Environmental Information Act or the Administration of Justice Act, with the exception of cases regarding party access to public files and access to own files) includes cases which become the subject of investigations. The case processing time is calculated from the ‘ripeness date’ which is when all statements and information from the complainant and the public authorities have been obtained. The case processing time is calculated in working days. Access to public files cases included in the target also enter into the overall target for the case processing time in investigation cases. 
  6. Monitoring cases include all monitoring cases in connection with effected monitoring visits, including monitoring visits pursuant to section 18 of the Ombudsman Act, OPCAT monitoring visits, combined section 18 and OPCAT monitoring visits, monitoring visits regarding accessibility for the disabled, and forced deportations. The case processing time is calculated in calendar days from the date of the monitoring visit to the Ombudsman’s conclusion of the case. 
  7. The setting of targets for the case processing time in monitoring visits to the children’s sector is pending clarification of the resource situation at the Children’s Division. Therefore, monitoring visits to the children’s sector are not included in the target for the case processing time of monitoring cases.